Return and Refund Policy

Thank you for shopping Ricki Designs!

Before you return our product, please take a moment to understand how our products are made. All our products are handcrafted using mostly natural material by master craftsmen’s  using traditional technique , resulting in each product being unique and slightly different from each other.

Thousands of beads and different material are used in production , sometimes few beads may fall off, which is a natural phenomenon of handmade article.

Hand-crafted by definition means a glorious uncertainty when it comes to uniformity. In spite of these variables, we stand behind the quality of our products and we will replace the product free of cost if you are not satisfied with your purchase for any reason. Please read below our return & exchange policies before you return any item.

What is our return policy?

You may exchange or return any regular item for refund of your purchase price (excluding shipping charges)

Ricki Designs will replace the returned items free of cost or issue a refund for the cost of the goods to the credit/debit card used for online shopping.

Items must be in original condition, unused, unworn and in original packaging with all tags attached

Customize or special order items are nonrefundable.

How do I start the return process?

  • Please send an email  indicating your full name, order number, items you want to return/exchange and the reason within 7 days from the date of receiving your merchandise
  • We will send you a Return Merchandise Authorization (RMA) and complete address to return the items through email along with instructions
  • A return /exchange email request has to be made in 7 days of receiving the package.
  • You will have 7 days after you receive your RMA to ship out your merchandise.
  • Please note: also check your junk-mail/spam folder if you have not received your RMA or inform us at
  • Pack and seal your return merchandise securely include a copy of RMA response email

Return merchandise to:

Returns Processing Center

Ricki Designs

13422 Paramount Blvd. Suite D

South Gate, CA-90280 USA


How long could the process take?

Once package is received by us, it takes 1-3 days to make the refund/place an exchange order. Your actual bank may take 2-7 business days to show the credit. Refunds can only be posted up to 30 days from order receipt date. Store credit is issued for transactions older than 30 days.

Shipping fees?

  • We do not cover the cost of return shipping as you will be responsible for return shipping charges.
  • Please note that we are not responsible for items lost in return shipping so please ensure you ship through a carrier that offers tracking service.
  • Shipping and handling charges are also nonrefundable
  • Orders with free shipping exchanged or returned will be assessed a shipping charge of $9.99 to cover the cost of original shipping. We pay this to the freight company irrespective of customers decision to return/exchange, hence it is recovered.
  • Do not refuse delivery. Call us if you would like to cancel/return an order
  • Restocking fees?

If after inspection, the item is concluded as used or worn as not in immediate re-saleable condition, there could be a 10-20% restocking fee.

Need to return a defective or wrong-shipped item?

We take pride in our products.

Exchanges for defective items will be made with identical size and item ONLY, free of charge. Ricki Designs will cover the return shipping costs.

Your replacement item will be shipped standard shipping.

If no replacement item is available a full refund for item cost and shipping charges will be given.

Please ensure you use a trackable service with tracking Number, as we will not be responsible for lost packages.

Non-Refundable Items

  • If the item has been worn, is not in its original packaging or is damaged, then it is not returnable.

No refunds will be given in the following cases:

  • Products returned in a used or damaged condition.

Note: All the refund will only be made after we have received the returned shipment



Is it better to order online or on the phone?




When you order online it takes us about 2 days to process the order, as well as having

 to email customers back and forth the information about their orders, or to answer questions etc.

 While ordering over the phone you will have all the up to date information on our stock,colors,etc

As well as being able to access other payment options and have any questions you may have answered.



I'm trying to place an order but the shopping cart transaction is not going through, or there is someother error. 




We are currently updating our payment options as many people reported being unable to finish a transaction.

We ask that you bear with us while we repair the Creditcard payment option, use paypal or call and place an order 

with us over the phone or via E mail: call us at 562-345-5556 or E mail at



Are the prices on the website Retail or is there a Wholesale price?



All our bags are on the Suggested retail  price, although to qualify for wholesale prices you

need to provide a resale number and have a minimum opening order of $200.



Where is the "Comments" or other field to select which color we want for a product?




Due to us currently changing our payment options, the "Note to Merchant" ,along with other 

features, is currently disabled. We apologize for the inconvenience, and ask that you send us an email

at with the transaction/order number and the Item and color information.



 What happens when I have an item on back order, do you just ship when you have it in stock or do I have to buy again?




If this happens(and we apologize if it did) we will process the full order; but acknowledge in the invoice

that we have not shipped those items(you will not be charged for backorders).

When we restock, we check our system for backorders and call the customer to inform them the item is avaliable.

We will then bill and ship you the item(s) with a reduced shipping&handling price.