Q.

Is it better to order online or on the phone?

A.


 

 

When you order online it takes us about 2 days to process the order, as well as having

 to email customers back and forth the information about their orders, or to answer questions etc.

 While ordering over the phone you will have all the up to date information on our stock,colors,etc

As well as being able to access other payment options and have any questions you may have answered.

 

Q.

I'm trying to place an order but the shopping cart transaction is not going through, or there is someother error. 

A.

 

 

We are currently updating our payment options as many people reported being unable to finish a transaction.

We ask that you bear with us while we repair the Creditcard payment option, use paypal or call and place an order 

with us over the phone or via E mail: call us at 562-345-5556 or E mail at Rickidesignsusa@gmail.com

 

Q.

Are the prices on the website Retail or is there a Wholesale price?

A.

 

All our bags are on the Suggested retail  price, although to qualify for wholesale prices you

need to provide a resale number and have a minimum opening order of $200.

 

Q.

Where is the "Comments" or other field to select which color we want for a product?

A.

 

 

Due to us currently changing our payment options, the "Note to Merchant" ,along with other 

features, is currently disabled. We apologize for the inconvenience, and ask that you send us an email

at Rickidesignsusa@gmail.com with the transaction/order number and the Item and color information.

 

Q.

 What happens when I have an item on back order, do you just ship when you have it in stock or do I have to buy again?

A.

 

 

If this happens(and we apologize if it did) we will process the full order; but acknowledge in the invoice

that we have not shipped those items(you will not be charged for backorders).

When we restock, we check our system for backorders and call the customer to inform them the item is avaliable.

We will then bill and ship you the item(s) with a reduced shipping&handling price.